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Current Openings

Job Code: 106

Number of Openings: 01

Experience: 3 to 4 Yrs. (UK Shift: 2 PM – 11 PM)

We are hiring for the position of Team Leader - BPO to work for our UK Voice Process to contribute and Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Roles & Responsibilities
  • Inbound/outbound sales and service calls as per business expectations for BPO team
  • Ensure complete and correct information is transferred to the customer on every call.
  • Meet call quality above 80% Adherence to process & scripts.
  • Should handle the customers confidently and assertively.
  • Should have hands on experience in team handling.
  • Ensure 100% customer satisfaction on all the calls handled.
  • Should be fine with UK Shift as per the process requirement.
  • Ensure maximum login hours are met.
  • Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc. as defined for his level.
  • Handling escalations from the Team.
Knowledge & Skillset
  • Proven experience in UK/USA sales role (voice process)
  • Proven track record of successfully meeting targets.
  • Ability to learn about the process and describe/explain it to prospects.
  • Should be able to communicate in English Proficiently.
  • Must have good listening skills of British/US English. (As per business need)
  • No MTI affecting pronunciation/Understanding.
  • Must have knowledge on operating computer.
  • Must have Hardworking Nature and Positive Attitude.
  • Must have Good Leadership qualities.
  • Must have typing speed of 40 words per minute.
  • Should have Bachelor's / Master's Degree.
  • Salary is not a constraint for the right candidate.

Job Code: 107

Number of Openings: 03

Experience: 1 to 2 Yrs. (UK Shift: 2 PM – 11 PM)

We are looking for an enthusiastic Customer Care Executive to work for our UK Voice Process to contribute in Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Roles & Responsibilities
  • Inbound/outbound calls as per business expectations for Customer service/sales team
  • Ensure complete and correct information is transferred to the customer on every call.
  • Meet call quality above 80% Adherence to process & scripts.
  • Should handle the customers confidently and assertively.
  • Ensure 100% customer satisfaction on all the calls handled.
  • Should be fine with UK Shift as per the process requirement.
  • Ensure maximum login hours are met.
  • Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
  • Reporting basic escalations to the Team Leader.
Knowledge & Skillset
  • Proven experience in UK voice process sales role.
  • Proven track record of successfully meeting targets.
  • Ability to learn about the products and describe/explain them to prospects.
  • Should be able to communicate in English Proficiently.
  • Must have good listening skills of British English. (As per business need)
  • No MTI affecting pronunciation/Understanding.
  • Must have knowledge of operating computer.
  • Must have typing speed 30 words per minute.
  • Must have Hardworking Nature and Positive Attitude.
  • Should have Bachelor's / Master's Degree.
  • Salary is not a constraint for the right candidate.

Job Code: 108

Number of Openings: 10

We are looking for an Enthusiastic male Customer Care Executives Freshers to work for UK Voice Process to contribute to Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Roles & Responsibilities
  • Inbound/outbound calls as per business expectations for Customer service/sales team.
  • Ensure complete and correct information is transferred to the customer on every call.
  • Meet call quality above 80% Adherence to process & scripts.
  • Should handle the customers confidently and assertively.
  • Ensure 100% customer satisfaction on all the calls handled.
  • Should be fine with UK Shift as per the process requirement.
  • Ensure maximum login hours are met.
  • Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, and Product test scores. etc. as defined for his level.
  • Reporting basic escalation to Team Leader.
Knowledge & Skills
  • Ability to learn about the products and describe/explain them to prospects.
  • Should be able to communicate in English Proficiently.
  • Should be able to understand and comprehend English (as per business need)
  • Limited MTI (Mother Tongue Influence) affecting Pronunciation/Understanding.
  • Should have basic knowledge of operating computer.
  • Should have typing speed of 25-30 words per minute.
  • Salary is not a constraint for the right candidate.
Qualification
  • Apply Only BA/BCOM/BSC/BBA/BHM/BCA graduated freshers

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